myRaben.com - One system, many possibilities

Since June 2015 Raben Group has launched the implementation of the new platform - myRaben.com. The tool gathers all information on the cooperation with the logistics operator in one location, saving the Customers' time required to find them.The first available element will be the system for tracking warehouse orders and shipments in domestic and international transport. The next phases assume opening additional functionalities which will improve communication between Customers and Raben Group companies.

Olga Żerkowska, Customer Service Manager in Raben Polska, who co-created myRaben.com, comments: "The idea was to create one system for all information, concerning each service offered by Raben Group. Regardless of the country, language and the type of service, the Customer has the possibility to quickly access the data which are needed here and now". The system offers transparent information and developed analysis in the form of reports.  Its characteristics include a new design of the user's panel adjusted to the type of the device (laptop, tablet, smartphone). The platform also offers quick access to selected shipments and the possibility to define notifications (e-mail, text message). A functionality which is worth noting is the direct contact to the caretaker of the particular shipment and the possibility to independently manage users offered to the Customer. It offers continuous access to invoices, payments and other documents. myRaben.com will ultimately replace the current system for tracking shipments Track & Trace. Raben Group Customers have the possibility to start work with the new application on our website or by contacting their caretaker in the Customer Service Department.
Logging in to the application is possible through the website www.myRaben.com  and by entering www.raben-group.com and selecting the cube "Track the shipment".