How does ETA work?
The ETA is calculated when the GPS position of the mobile device of the driver is registered. He executes the delivery according to a planned route by visiting delivery and pick-up locations. The mobile device communicates with the appropriate Raben Group IT systems, processes this information and then makes it available in mytrack&trace in the myRaben.com portal. Thus, customers receive ETA information which is a time slot of +/- 2h.
In the event of increased traffic, accidents, changes in the order of unloading locations, or other unforeseen circumstances, the system automatically updates ETA parameter for a deviation equal to or greater than 60 minutes from any previously calculated ETA time slot.