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Claims

Fresh Logistics Polska

Complaints submitted by customers with an account on myRaben.com / MyClaim

Customers with an account on the myRaben.com platform can submit a complaint via the MyClaim application:

  • a simple way to file a complaint

  • automatic download of shipment data

  • automatic drawing of documents from T&T

  • direct contact with the person examining the complaint

  • view the current status of the complaint

If in doubt, please refer to the instructions on the myRaben.com platform, available in the MyClaim application, in the Instructions tab.

Complaints by customers without access to myRaben.com / MyClaim

If you cannot log in to the MyClaim application due to the lack of an account on myRaben.com, please submit a complaint by completing the Claim Form.

Frequently asked questions

Who can file a claim?

How to file a claim?

What is the form of a claim?

What documents must be submitted together with the claim concerning domestic transport?

What documents must be submitted together with the claim concerning international transport?

What documents must be submitted together with the claim concerning forwarding order?

What is the claim limitation period?

What are the limits of indemnity in domestic transport?

What are the limits of indemnity in international transport?

What amount of indemnity is paid?

How much time does the Carrier have to respond to the claim?