We are deeply sorry that our service hasn't met you expectations or your shipment has been damaged. We will spare no effort to handle your claim as soon as possible. Below please find the most frequently asked questions and answers concerning claims handling.
Claim is a complaint referring to failing to render or inappropriate rendering of a service, in particular concerning a damage, loss, or partial loss of goods in the consignment which occurred in the period between accepting the shipment for transport and its release, or a delay in the transport of goods.
The scope and rules of Carrier's liability are regulated by:
- in the case of domestic road transport services: the Act - Transport Law (consolidated text of August 30, 2012, published in Journal of Laws of 2012, item 1173 as amended) and General Terms and Conditions for the Provision of Transport Services by Fresh Logistics Polska Ltd (available at www.freshlogistics.com.pl), Ordinance of the Minister of Transport and Construction of February 24, 2006 on determining the condition of shipments and complaint proceedings (Journal of Laws of 2006, No. 38, item 266, as amended) and General Terms and Conditions for the Provision of Transport Services by Fresh Logistics Polska are available on the website (https://polska.raben-group.com/uslugi/fresh-logistics/transport-krajowy/ogolne-warunki-sycji-uslug-przewozowych)
in the case of the international road transport service: the Convention on the Contract for the International Carriage of Goods by Road (CMR) (Journal of Laws of 1962, No. 49, item 238, as amended) and the General Terms and Conditions for the Provision of Transport Services by Fresh Logistics Polska available on the website (https : //polska.raben-group.com/uslugi/fresh-logistics/transport-krajowy/ogolne-warunki-soszenia-uslug-przewozowych/
Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended)