Dear Sir / Madam,
We are deeply sorry that our service hasn't met you expectations or your shipment has been damaged. We will spare no effort to handle your claim as soon as possible. Below please find the most frequently asked questions and answers concerning claims handling.
Claim is a complaint referring to failing to render or inappropriate rendering of a service, in particular concerning a damage, loss, or partial loss of goods in the consignment which occurred in the period between accepting the shipment for transport and its release, or a delay in the transport of goods.
SUBMISSION OF CLAIMS BY CLIENTS WHO HAVE A MYRABEN / MYCLAIM ACCOUNT
Benefits of filing your claim in this way:
SUBMISSION OF CLAIMS BY CLIENTS WHO DO NOT HAVE MYRABEN / MYCLAIM ACCOUNT
or by completing an Excel file - CLAIM
The scope and rules of Carrier's liability are regulated by:
Who can file a claim?
How to file a claim?
What is the form of a claim?
What documents must be submitted together with the claim concerning domestic transport?
What documents must be submitted together with the claim concerning international transport?
What documents must be submitted together with the claim concerning forwarding order?
What is the claim limitation period?
What are the limits of indemnity in domestic transport?
What are the limits of indemnity in international transport?
What are the limits of indemnity in forwarding services (applicable to air, sea and land freight)?
What amount of indemnity is paid?
How much time does the Carrier have to respond to the claim?