We are deeply sorry that our service hasn't met you expectations or your shipment has been damaged. We will spare no effort to handle your claim as soon as possible. Below please find the most frequently asked questions and answers concerning claims handling.
Claim is a complaint referring to failing to render or inappropriate rendering of a service, in particular concerning
a damage, loss, or partial loss of goods in the consignment which occurred in the period between accepting the shipment for transport and its release, or a delay in the transport of goods.
The scope and rules of Carrier's liability are regulated by:
- for the service of domestic road transport: the Act - Transport Law (consolidated text dated August 30, 2012, published in Journal of Laws from 2012, item 1173 as amended), and the
General Terms & Conditions of Transport Services by Raben Logistics Polska sp. z o.o., (available at www.raben-group.com)
- for the service of international road transport: Convention on the Contract for the International Carriage of Goods by Road (CMR) (Journal of Laws from 1962, No. 49, item 238 as amended) and General Terms & Conditions of Transport Services by Raben Logistics Polska sp. z o.o., (available at www.raben-group.com)
- for the service of forwarding (applicable to transport including a section of sea and air freight) - Polish General Forwarding Rules (OPWS, 2010, available at: http://www.pisil.pl/opws/)