Dear Sir / Madam,
We are deeply sorry that our service hasn't met you expectations or your shipment has been damaged. We will spare no effort to handle your claim as soon as possible. Below please find the most frequently asked questions and answers concerning claims handling.
Claim is a complaint referring to failing to render or inappropriate rendering of a service, in particular concerning a damage, loss, or partial loss of goods in the consignment which occurred in the period between accepting the shipment for transport and its release, or a delay in the transport of goods.
SUBMISSION OF CLAIMS BY CLIENTS WHO HAVE A MYRABEN / MYCLAIM ACCOUNT
Benefits of filing your claim in this way:
- Easy way to file claims - from the shipment level in myT&T or form directly in myClaim view
- Automatic completion of shipment data - no need to re-enter data
- Automatic connection with documents included in T&T - without necessity to copy them
- Monitoring of the current claim status
- Quick way to obtain information about the person responsible for handling your claim, also after the change of the person in case of a holiday leave or longer absence
- Easy claim search e.g. by consignee's name, by shipment number, by claim number or by discretionary note issued by Raben
- Communication between the Customer and the person handling the claim in Raben via the myClaim portal
- Information about closing your claim immediately after it has been settled - you receive a message without waiting for traditional post.
- Decision regarding your claim visible at all times in myClaim
- Monitoring of all filed claims and their statuses in one place
- Possibility of downloading documents for the claim (invoice, delivery note) without logging out
- Comprehensive information about cooperation in one place, i.e. myRaben
- The system is simple and intuitive